Assertive Communication and Conflict Resolution

This workshop is a combination of Communication Techniques and Conflict Resolution, Creating Your Assertive Self, Essentials of Professional Communication and Healthy Communication in the Workplace.

Participants will learn about healthy and unhealthy communication styles' verbal, non-verbal and para-verbal aspects of communication and conflict resolution.

Individuals will learn how to request a change in behaviour from another party using assertive techniques. When change is not forthcoming, participants will learn coping, protective and self-care techniques.  This workshop should be useful for professional and personal interactions in or out of the workplace.

The related topic of workplace bullying may be covered in this workshop. 

Workshop dates:
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