Good Practice Guidelines
Introduction
- Table of Contents for Good Practice Guideline Manual
- WRHA Mission Vision Values
- WRHA Volunteer Services Role Statement Guiding Principles
Volunteer Services
Roles and Responsibilities of Volunteers
- 100.10.010 Definition, Eligibility and Registration of Volunteers – Collaborative Volunteers
- Role of Volunteers and their Relationship to Employees
- Employees and Employee’s Family Members as Volunteers
- Conflict of Interest
- Volunteer Client Patient Relationship and Boundaries
- Role of Volunteers During Labour Disputes
Expectations of Volunteers Professional Conduct Code
- Alcohol and Drugs
- Dress Code
- Confidentiality – PHIA
- Volunteer Identification
- Volunteer Performance and Conduct and Progressive Discipline
Management of Volunteer Resources
- 100.20.030 Volunteer Screening
- Volunteer Orientation and Training
- Placement of Volunteers
- Supervision of Volunteers
- Tracking of Volunteers
- Providing References
- Volunteer Recognition
- Bus Fare, Parking and Mileage Expenses
- Volunteer Opportunities – Development and Approval
- Recruitment
- Completion of Volunteer Service
Health & Safety
- Volunteer Accidents, Injuries and Illness while on Duty
- Infection, Prevention and Control
- Fire Safety
- Sharps, Spills and Body Fluids
- Wheelchair Safety
- Workplace Safety
Evaluation & Quality Monitoring
- Exit Questionnaires
- Feedback and Evaluation of Volunteers
- Handling Complaints
- Quality Monitoring and Improvements-Satisfaction Surveys
- Quality Improvement Processes
- Reporting of Occurrences