Good Practice Guidelines
Introduction
- Table of Contents for Good Practice Guideline Manual (PDF, 230 KB)
- Volunteer Services Role Statement Guiding Principles (PDF, 15 KB)
- WRHA Mission Vision Values (PDF, 8 KB)
- WRHA Volunteer Services Organizational Structure (PDF, 186 KB)
- WRHA Volunteer Services Working Relationships (PDF, 25 KB)
Expectations of Volunteers Professional Conduct Code
- Alcohol and Drugs (PDF, 34 KB)
- Confidentiality – PHIA (PDF, 31 KB)
- Dress Code (PDF, 37 KB)
- Volunteer Identification (PDF, 35 KB)
- Volunteer Performance and Conduct and Progressive Discipline (PDF, 51 KB)
Roles and Responsibilities of Volunteers
- 100.10.010 Definition, Eligibility and Registration of Volunteers – Collaborative Volunteers (PDF, 171 KB)
- Conflict of Interest (PDF, 38 KB)
- Employees and Employee's Family Members as Volunteers (PDF, 32 KB)
- Role of Volunteers and their Relationship to Employees (PDF, 37 KB)
- Role of Volunteers During Labour Disputes (PDF, 40 KB)
- Volunteer Client Patient Relationship and Boundaries (PDF, 43 KB)
Management of Volunteer Resources
- 100.20.030 Volunteer Screening (PDF, 159 KB)
- Bus Fare, Parking and Mileage Expenses (PDF, 35 KB)
- Placement of Volunteers (PDF, 43 KB)
- Providing References (PDF, 34 KB)
- Recruitment (PDF, 34 KB)
- Supervision of Volunteers (PDF, 35 KB)
- Tracking of Volunteers (PDF, 47 KB)
- Volunteer Opportunities - Development and Approval (PDF, 44 KB)
- Volunteer Orientation and Training (PDF, 38 KB)
- Volunteer Recognition (PDF, 33 KB)
- Completion of Volunteer Service (PDF, 164 KB)
Health & Safety
- Fire Safety (PDF, 31 KB)
- Infection, Prevention and Control (PDF, 38 KB)
- Sharps, Spills and Body Fluids (PDF, 32 KB)
- Volunteer Accidents, Injuries and Illness while on Duty (PDF, 31 KB)
- Wheelchair Safety (PDF, 37 KB)
- Workplace Safety (PDF, 38 KB)
Evaluation & Quality Monitoring
- Exit Questionnaires (PDF, 32 KB)
- Feedback and Evaluation of Volunteers (PDF, 35 KB)
- Handling Complaints (PDF, 34 KB)
- Quality Improvement Processes (PDF, 44 KB)
- Quality Monitoring and Improvements-Satisfaction Surveys (PDF, 42 KB)
- Reporting of Occurrences (PDF, 34 KB)
Information Systems Management
- Records Management (PDF, 152 KB)
- Reporting Process of Volunteer Hours (PDF, 33 KB)