| INFORMATION |
| Title |
Description and Link |
| Email Etiquette for Professional Workplaces |
With the sheer volume of emails that we read and write each day, we may be more prone to making errors and those errors can have professional consequences. Here are important tips you need to know when writing an email in your professional environment.
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5 Benefits of Workplace Conflict
(Article) |
LEADS Domain: Engage Others, Lead Self
Conflict is not inherently good or bad; it is an inevitable result of human beings associating with each other. Dealing with the conflict well can actually create benefits. The key to unlocking the benefits of conflict is learning to engage quickly and effectively with conflict when it arises. This article discusses five potential benefits to workplace conflict.
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How to Handle a Colleague Who’s a Jerk When the Boss Isn’t Around
(Article) |
LEADS Domains: Lead Self
You know that colleague: the one who acts a certain way when your boss is in the room but sings a completely different tune when you’re alone. This can be especially frustrating when your boss is blind to this chameleon-like behavior and gives your colleague praise or even promotions. You may be tempted to call out the inconsistent behavior, but before you do anything, take the time to understand why the person behaves the way they do and what can you do about it. This article offered several strategies for addressing the behaviour while preserving your professional integrity.
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Communication Strategies in an Effective Organization
(Article) |
Communication is a critical function in organizations, from the very small to the very large. Even one-to-one communications can be fraught with challenges and misunderstandings. By communicating purposefully and focusing on results and relationships, businesses can leverage effective communication strategies to generate solid results with multiple audiences.
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Conflict Management & Resolution for Your Partnering Success
(Article) |
In times of conflict you can take one of two positions. First the position is that of having your heels dug in and believing you are RIGHT. The second position is where you care enough to understand what is motivating the other person’s behaviour. This article recommends the second approach and offers additional tactics to help you resolve conflict.
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Top 10 ways to manage conflict in a business
(Article) |
When conflict arises in the workplace—as it inevitably does—it takes some careful crafting of processes, as well as genuine self-reflection, to get the team back on track. This article shares 10 tips to move you toward resolution.
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| TOOLS |
| Title |
Description and Link |
| Active Listening Exercise: As Mark Just Said
(Activity) |
This exercise is designed to help participants practice listening to others and avoid jumping in before they have shown that they have understood what is shared. After a few tries, participants learn to listen carefully and improve their communication skills by understanding other people’s positions and avoid repeating what has already been stated.
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Communication Exercise: Giving Feedback
(Activity) |
Success of an organization determines on the communication and the feedback that is provided. This is a fun exercise which demonstrates the importance of communication and feedback in the success of a team.
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Conflict Resolution Exercise: Help Me Out!
(Activity) |
The aim of this exercise is to draw attention to the number of conflicts and similar stressful situations experienced by participants in one week and use others in the group to come up with reasonable solutions for each conflict.
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