| INFORMATION |
| Title |
Description and Link |
| Appreciative Inquiry- Solving Problems by Looking at What's Going Right
(Article) |
“Appreciative Inquiry”, a positive approach to solving problems, recognizes people’s strengths and builds on them to bring about success. This article outlines the Define, Discovery, Dream, Design and Deliver phases you can use to evoke a positive change.
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The Problem Solving Process
(Article) |
In any job and in every workplace, situations arise where we need to make changes and improvements. When we encounter such a challenge, it is useful to have a process to follow to help us “know what to do when we don’t know what to do.” This article outlines a five-step problem solving process.
When we work to solve a problem, we want it to stay solved. By using a solid process and proven tools, we are more likely to remain objective while identifying the true causes and developing effective solutions. Strong problem solving skills and techniques increase the odds that the undesirable situation does not reoccur.
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| TOOLS |
| Title |
Description and Link |
How to Discourage Negative Mentality During Brainstorming
(Activity) |
The goal of brainstorming sessions is to generate as many ideas as possible. Unfortunately this is often derailed by people failing to follow the “no evaluation” rule. This activity helps individuals learn how to avoid or overcome negative mentality in brainstorming sessions.
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Brainstorming Exercise: Rotating Roles
(Activity) |
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In this brainstorming exercise a team practices perceiving things from other people’s perspective and approach problem solving from their point of view. Participants take different roles to contribute to the problem solving activity to ensure the relevant perspectives are considered and a wide range of ideas are generated.
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Analyze Potential Causes – Asking Why?
(Tool) |
Analyzing potential causes is an important part of the problem solving process. A common mistake during a root cause analysis is to assume you know what is causing a problem without taking the time and effort to dig deeper. This can lead to addressing symptoms instead of the causes, resulting in the problem resurfacing later.
To uncover the true root causes of an issue, questions need to be asked and information needs to be gathered and sifted. One tool to help problem-solving teams analyze potential causes is the “Why?” tool. The Why? tool is a systematic way to determine the root causes of a problem. The goal of the tool is to identify all the possible causes of a particular problem so you can isolate the most important causes.
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Analyze Potential Causes – Fishbone Diagram
(Tool) |
Analyzing potential causes is the part of the problem solving process where information about the factors that are contributing to the problem need to be explored. A common mistake at this stage is to assume you know what is causing a problem without taking the time and effort to dig deeper. Without a thorough root cause analysis the team may end up addressing symptoms instead of the causes, resulting in the problem resurfacing later.
One tool to help problem-solving teams analyze potential causes is the Fishbone Diagram (also referred to as the Cause and Effect diagram, or Ishikawa diagram). The name fishbone comes from the shape of the diagram, which resembles the skeleton of a fish.
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| CATWOE – Problem Solving Tool
(Tool) |
This is a useful tool for identifying a problem and determining the solution. You can use it when identifying the problem to prompt thinking about what you are really trying to achieve, or when seeking to implement the solution to help consider the impact on the people involved.
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Ethical Decision-Making Framework
(Tool) |
Created by the WRHA Ethics Services, this framework is a resource for people who are faced with a difficult ethical decision. It is a guide to help individuals and teams have effective conversations to find ethical solutions to difficult problems, and prepare to engage in discussions with patients, clients, residents, families and staff.
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