Home Care Centralized Scheduling Office Transition
Beginning March 28, 2025, the WRHA Home Care program will centralize home care scheduling to one office located at 80 Sutherland Avenue and transition scheduling to 24 hours a day, seven (7) days per week service. This centralization will include staff from the After-Hours Central Intake Program housed within the Provincial Health Contact Centre (PHCC) at Misericordia Health Centre (MHC).
Since providing notice in December, we have been working closely with the unions (MNU and CUPE) to confirm and finalize our transition plans per the applicable collective agreements. We will be updating this page regularly with important information for all home care staff to support a smooth transition.
Frequently Asked Questions
- Feb 10: How does the HCCSO impact my role? Part I
- Jan 30: HCCSO Leadership Structure
- Jan 23: Introduction to the Home Care Centralized Scheduling Office (HCCSO)
The schedule for future FAQ updates is as follows*:
- Feb 11: Nursing and the HCCSO
- Feb 18: Direct Service Staff and Direct Service Nurses
- Feb 20: Communication pathways with the HCCSO
- Feb 25: After hours central intake and client support including 24/7 cancellation line
- Mar 4: After hours nursing and nursing Intake
- Mar 11: How does the HCCSO impact my role? Part 2
- Mar 18: Service standard benchmarks and dashboard
- Mar 25: Getting ready to move
* These dates are subject to change based on our work with the unions, however if there are changes, we will provide notice of the adjusted dates.
Messages from Home Care Leadership