Frequently Asked Questions

We’ve developed a tips and tricks guide, as well as other training materials, for staff to help you get used to your new device.

You can find training materials here.

The WRHA has an obligation to ensure our staff are providing the agreed upon and much-needed services that we are responsible for delivering and that our clients rely on. This includes knowing where employees are when they are on shift and doing work for the WRHA.

However, the implementation of Procura Mobile does not mean you will be tracked in real-time during your shifts. Your location is only accessed if a concern is raised through the home care program’s existing processes.

Within home care, the process for client care using the Procura Mobile App will be as follows:

1. Check-in and check-out

Staff will be required to use the check-in and check-out features in the app within one hour of starting or completing a client visit.

Managers and direct supervisors are not being alerted to, nor following, each check-in and check-out in real time. A manager or direct supervisor will only receive an alert to review and follow up if a check-in or check-out is missed.

2. Follow-up on missed check-in or check-out

If a check-in or check-out is missed, we will attempt to contact the employee via the following channels as deemed necessary by existing processes:

• Calling the employee
• Calling the client
• Checking the employee’s location using Procura

The follow-up pathway may not be sequential based on the information available to your supervisor.

If an employee cannot be reached via these channels, the supervisor will escalate appropriately, including reaching out to staff and/or client emergency contacts or engaging Winnipeg Police Services when necessary.

After hours, the same process for client care will be followed by the after hours supervisor.

Procura Mobile App, specifically the check-in and check-out feature, is an important part of maintaining and improving staff safety. With home care direct service staff working alone, after hours and in all areas of the city, Procura Mobile App will enhance our reporting process for safety incidents, allowing us to proactively address issues or concerns.

This process aligns with the expectations outlined in the Workplace Safety and Health Act, Section 9. Our goal is always to enhance safeguards, mitigate risk and improve overall safety for employees.

Procura Mobile App is a well-established tool within health care that will allow for:

• Immediate online access to schedules including real-time changes, updates or cancellations
• Automated mileage tracking, which identifies the best route to client homes
• Improved ability for staff to accept available shifts
• Improved safety for staff working alone through checking in and out of visits

These improvements will contribute to a reduction in cancelled visits, an overall reduction in paperwork, and enhanced staff safety—all of which will help us provide the best care to our clients and a better working environment for our team.

Through engagement sessions and staff meetings over the last few years, we have heard that there is a significant need for improvements in scheduling, safety, and communication between office staff and community staff. A recent external review of Home & Palliative Care services also emphasized the importance of real-time access to client schedules and improved communication within the Home Care team.

Switching to a new mobile device is necessary to allow for access to the Procura Mobile App, as well as Outlook email.

Note: If you already have a work-issued smartphone, you will not be required to switch to a new device. However, you will be scheduled to attend a workshop to set up your mobile device to allow for access to the Procura Mobile App.

Click here to see the most recent mobile device rollout schedule.

We plan to launch the Procura Mobile App after the new mobile devices have been rolled out and staff have received Procura Mobile App training. Procura Mobile App training is expected to start in May 2024.

DSS and DSN staff will be scheduled to attend a 45-minute instructor-led workshop to switch over their existing phone to a new mobile device.

Staff must bring their existing phone to the workshop. At the workshop, you will be expected to:

• Change over the SIM card from your existing phone to the new mobile device.
• Authenticate and set up your new mobile device with support from the trainer.
• Create a six-digit passcode.
• Create a network password that is a minimum of 8 digits with one capital letter and either a number or special character.
• Test that the new mobile device works.
• Place a protective case on the mobile device.
• Turn in your old phone at the end of the session.

If you were away when your team/community area was scheduled to have their phones switched over to the new mobile devices, please speak with your direct supervisor. They will arrange a suitable time for you to replace your existing phone, and someone will be available to assist you in setting up your new mobile device.

If you have any questions about the project or are worried about the upcoming change, please speak with your direct supervisor.