Project Updates

May 17, 2024

Bulletin 5: Procura Mobile App Activation Phase

These bulletins will be shared regularly to keep you informed throughout the Procura Mobile App rollout process. For a printable PDF version of this bulletin, click here.

Progress Update

The rollout of new mobile devices is nearly complete, and the Procura Mobile App project is moving into the activation phase.

The activation will take place in four stages, allowing us to provide the necessary support and address any technical or workflow challenges effectively. Here’s an overview of the activation schedule:

Activation #1: May 22, 2024 – 6:00 a.m. for Centralized Home Care Services
Activation #2: May 28, 2024 – 6:00 a.m. for St. James, Assiniboine South, Fort Garry, River Heights teams
Activation #3: June 11, 2024 – 6:00 a.m. for Downtown, Point Douglas, Seven Oaks, Inkster teams
Activation #4: June 25, 2024 – 6:00 a.m. for River East, Transcona, St. Boniface, St. Vital teams

What’s changing for me?

When the Procura Mobile App goes live on your new devices, several workflow process changes will take effect, including check-in/check-out procedures, electronic documentation, and work email access. More information about these changes is available on the Procura Mobile App Project FAQs web page.

Who can I contact for support?

For technical support during each activation, a virtual command center will be operational from 6 a.m.–7 p.m. on the first day of each activation and will remain open for one week from 6 a.m.–7 p.m. each day. If you experience any technical issues, please reach out to the Service Desk directly at 204-940-8500 or 1-866-999-9698 (select Option 8 for priority support). Please don’t email the Service Desk.

For questions or concerns about workflow changes, your direct supervisor is your primary point of contact. After-hours workflow support is also available by calling 204-940-3100.

Where can I find more information?

Visit the Procura Mobile App Project web page for more information.

If you have any questions about the project or are worried about the upcoming change, please speak with your direct supervisor.

We would like to acknowledge the Victoria Hospital Foundation for their contribution in making this project possible.

April 16, 2024

Bulletin 4: Mobile Device Rollout Progress and Location Tracking Information

These bulletins will be shared regularly to keep you informed throughout the Procura Mobile App rollout process. For a printable PDF version of this bulletin, click here.

Progress Update

We continue to work through step 1 of the Procura Mobile App Project rollout plan, which includes switching existing phones to new mobile devices.

For the most up-to-date mobile device rollout schedule, click here.

If you were away when your team/community area was scheduled to have their phones switched over to the new mobile devices, please speak with your direct supervisor. They will arrange a suitable time for you to replace your existing phone, and someone will be available to assist you in setting up your new mobile device.

Why are we moving to Procura Mobile App?

The Procura Mobile App serves two main purposes:

To improve home care client care
To improve the experience of home care staff to empower them to deliver the best care

For more information on the benefits of the Procura Mobile App, click here.

Will management be using Procura Mobile App to track me throughout my work day?

With home care and the Procura Mobile App, you will not be tracked in real-time throughout your shifts. Your location is only accessed if a concern is raised through the home care program’s existing processes.

Within home care, the process for client care using the Procura Mobile App will be as follows:

Check-in and check-out

Staff must to use the check-in and check-out features in the app within one hour of starting or completing a client visit.

Managers and direct supervisors are not alerted to, nor following, each check-in and check-out in real-time. A manager or direct supervisor will only receive an alert to review and follow up if a check-in or check-out is missed.

Follow-up on missed check-in or check-out

If a check-in or check-out is missed, we will attempt to contact the employee via the following channels as deemed necessary by existing processes:

Calling the employee
Calling the client
Checking the employee’s location using Procura

The follow-up pathway may not be sequential based on the information available to your supervisor.

If an employee cannot be reached via these channels, the supervisor will escalate appropriately, including reaching out to staff and/or client emergency contacts or engaging Winnipeg Police Services when necessary.

After hours, the same process for client care will be followed by the after hours supervisor.

For more information on location information shared through the Procura Mobile App, click here.

Where can I find more information?

Visit the Procura Mobile App Project web page for more information.

If you have any questions about the project or are worried about the upcoming change, please speak with your direct supervisor.

We would like to acknowledge the Victoria Hospital Foundation for their contribution in making this project possible.

March 26, 2024

Bulletin 3: Fort Garry/River Heights Mobile Device Rollout Pilot Completed

These bulletins will be shared regularly to keep you informed throughout the Procura Mobile App rollout process. For a printable PDF version of this bulletin, click here.

Progress Update

The Fort Garry/River Heights mobile device rollout pilot began on March 4, 2024, and was completed on March 14, 2024. The mobile device rollout will continue through each community area and Home Care office over the next few months.

Which sites are next?

For the most up-to-date mobile device rollout schedule, click here.

What if I missed the mobile device switchover for my team/community area?

Where can I find more information?

Visit the Procura Mobile App Project home page or see our FAQs for more information.

If you have any questions about the project or are worried about the upcoming change, please speak with your direct supervisor.

We would like to acknowledge the Victoria Hospital Foundation for their contribution in making this project possible.

March 11, 2024

Bulletin 2: Switching Existing Phones to New Mobile Devices

These bulletins will be shared regularly to keep you informed throughout the Procura Mobile App rollout process. For a printable PDF version of this bulletin, click here.

Progress Update

We are working through Step 1 of the Procura Mobile Rollout Plan, which includes switching existing phones to new mobile devices.

Which sites are next?

The mobile device rollout began in the Fort Garry community area on March 4, 2024, and will continue through each community area and Home Care office over the next few months.

The following sites will begin switching phones over next week:

CIVP, Respite, Palliative Care (March 18-21, 2024)
Com Stroke, TB, CSO, ISS/HC, PHS (March 18-19, 2024)

Why do I need to switch my existing phone to a new mobile device?

Switching to a new mobile device is necessary to allow for access to the Procura Mobile application (aka “app”), as well as Outlook email.

Note: If you already have a work-issued smartphone, you will not be required to switch to a new device. However, you will be scheduled to attend a workshop to set up your mobile device to allow for access to the Procura Mobile App.

Will there be training provided for the new mobile devices?

DSS and DSN staff will be scheduled to attend a 45-minute instructor-led workshop to switch over their existing phone to a new mobile device.

Staff must bring their existing phone to the workshop. At the workshop, you will be expected to:

Change over the SIM card from your existing phone to the new mobile device.
Authenticate and set up your new mobile device with support from the trainer.
Create a six-digit passcode.
Create a network password that is a minimum of 8 digits with one capital letter and either a number or special character.
Test that the new mobile device works.
Place a protective case on the mobile device.
Turn in your old phone at the end of the session.

Reminder: Managing Personal Photos and Contacts

Please remove any personal photos or contact information stored on your WRHA work phone ahead of switching to your new device. Any personal photos or contact information will be lost and not recoverable once you have switched over. This also applies to WRHA-issued smartphones, as the devices must be wiped for Procura Mobile to be activated on the new device.

When will Procura Mobile be on my mobile device?

The plan is to launch the Procura Mobile after the new mobile devices have been rolled out and staff have received Procura Mobile training. Procura Mobile training is expected to start in May.

Where can I find more information?

Visit the Procura Mobile App Project web page here for more information.

If you have any questions about the project or are worried about the upcoming change, please speak with your direct supervisor.

We would like to acknowledge the Victoria Hospital Foundation for their contribution in making this project possible.

February 29, 2024

Bulletin 1: WRHA Procura Mobile Rollout

These bulletins will be shared regularly to keep you informed throughout the Procura Mobile App rollout process. For a printable PDF version of this bulletin, click here.

Over the course of the next few months, the Procura Mobile App will be deployed in a two-step phased approach within the WRHA Home Care program.

Step 1

The first important step is to swap out everyone’s current phone with a new mobile device equipped with email and data. This will be done prior to activating the Procura Mobile App on the new mobile devices.

The mobile device rollout will begin in the Fort Garry community area on March 4, 2024, and will progress through each community area and Home Care office over the next few months.

Step 2

The Procura Mobile App will be activated on mobile devices, beginning with the Fort Garry community area and progressing through each community area and Home Care office. We anticipate this phase of the rollout to begin in May.

Training

You will be supported throughout both phases of the project with training and quick reference resources. More information about training and resources will be provided in a future bulletin.

Mobile Device Rollout Timeline

Below is a high-level overview of the timeline of the mobile device rollout to all community areas. Your manager or direct supervisor will provide more details about what this means for your specific area.

Community Area/Home Care Office	New Devices Distributed
FG/RH	March 4-15
CIVP, Respite, Palliative Care	March 18
Com Stroke, TB, CSO, ISS/HC, PHS	March 18-19
SO/INK, DT/PD	March 20-22, April 2-5
TR DSS, TR DSN/RE	April 8-11
St. V/St. B, St. J/AS	April 15-24

Managing Personal Photos and Contacts

If you have personal photos or contact information stored on your WRHA work phone, please remove them. Any personal photos or contact information will be lost and not recoverable once we switch out your existing phone for the new mobile device. This also applies to WRHA-issued smartphones, as the devices must be wiped in order for Procura Mobile App to be activated on the new device. If you have any questions or concerns about this, please speak with your manager or direct supervisor.

Normal Reactions to Change

Change can be difficult, even when everyone is committed to it. Each person’s journey and reaction to change is unique and will evolve over time, and it’s okay to feel uncertain or hesitant. It’s important to remember that these feelings are normal. If you’re worried about the upcoming change or concerned about a coworker, please speak with your direct supervisor.

We would like to acknowledge the Victoria Hospital Foundation for their contribution in making this project possible.