Good Practice Guidelines
Introduction
- Table of Contents for Good Practice Guideline Manual
- Volunteer Services Role Statement Guiding Principles
- WRHA Mission Vision Values
- WRHA Volunteer Services Organizational Structure
- WRHA Volunteer Services Working Relationships
Expectations of Volunteers Professional Conduct Code
- Alcohol and Drugs
- Confidentiality – PHIA
- Dress Code
- Volunteer Identification
- Volunteer Performance and Conduct and Progressive Discipline
Roles and Responsibilities of Volunteers
- 100.10.010 Definition, Eligibility and Registration of Volunteers – Collaborative Volunteers
- Conflict of Interest
- Employees and Employee’s Family Members as Volunteers
- Role of Volunteers and their Relationship to Employees
- Role of Volunteers During Labour Disputes
- Volunteer Client Patient Relationship and Boundaries
Management of Volunteer Resources
- 100.20.030 Volunteer Screening
- Bus Fare, Parking and Mileage Expenses
- Placement of Volunteers
- Providing References
- Recruitment
- Supervision of Volunteers
- Tracking of Volunteers
- Volunteer Opportunities – Development and Approval
- Volunteer Orientation and Training
- Volunteer Recognition
- Completion of Volunteer Service
Health & Safety
- Fire Safety
- Infection, Prevention and Control
- Sharps, Spills and Body Fluids
- Volunteer Accidents, Injuries and Illness while on Duty
- Wheelchair Safety
- Workplace Safety
Evaluation & Quality Monitoring
- Exit Questionnaires
- Feedback and Evaluation of Volunteers
- Handling Complaints
- Quality Improvement Processes
- Quality Monitoring and Improvements-Satisfaction Surveys
- Reporting of Occurrences